Our Return and Refund Policy

We are happy to offer a refund/exchange for an unwanted item returned within 30 days of receipt. Please be aware that we must receive returns within 30 days of delivery – this is irrespective of your chosen payment method.

Please note that all items must be returned in a saleable condition: Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.

If your order qualified for a free gift, it must also be returned before your refund or replacement can be processed.

To arrange a return, simply contact us by email at alison@botanica-naturals.co.uk providing your original order number, details about the item/s you wish to return and state wether you would like a refund, replacement or gift voucher.

You are responsible for the return postage of any returned items. Please return your item/s to:

Botanica-Home of Natural Beauty

48D Isaacson Drive

Wavendon Gate

Milton Keynes

MK7 7DW

Receiving your Refund - Once we have received your package, providing the items have been returned in a re-saleable condition your refund will be issued without delay. Your refund will be confirmed by email, and funds will be returned to your original payment method. This can take up to 10 days to show on your statement from the time of issue. Please be aware that this varies by bank and payment methods, and that PayPal transactions show immediately. If your card has expired since placing the order, please contact us to make alternative arrangements.If you paid using Clearpay as soon as we have processed your return you will receive your refund from us. This can take within 5-10 working days to original payment method. If you have any questions regarding your Clearpay, click HERE or you can contact Clearpay Customer Service directly HERE.