Botanica-Home of Natural Beauty Privacy Policy
Last updated: 10/08/2023
Introduction
Botanica-Home of Natural Beauty takes your privacy very seriously. This privacy policy has been prepared in line with the EU’s General Data Protection Regulation (GDPR) which takes effect on 25 May2018. The GDPR promotes fairness and transparency for all individuals in respect of their personal data. This privacy policy applies to all data we process, and by using Botanica-Home of Natural Beauty you consent to our collection and use of such data. If you would like to get in touch about anything in this policy or about your personal data then please contact us at alison@botanica-naturals.co.uk
Contents
1. Data we collect
2. What personal data do we share with third parties and who are they?
3. Why do we share data outside of the EU
4. How do we keep your personal data secure?
5. Changes to our privacy policy and control
6. Your rights
7. About us
1. Data we collect
As a data controller we collect a variety of data in order to deliver our services. Whenever we collect Personal Information from you, we let you know and you will be able to access the following precise information:
– data we have collected from you
– the basis on which we are holding it (e.g. because you gave us consent)
– what we will do with it
– how long we will hold it for
– where it is stored
– who it might be shared with
– your rights in relation to the data, and
– information on how you can access and manage this data.
We have provided further detail below about the specific types of data we collect and our reasons for doing so.
1.1. What data do we ask you to provide to us, and why?
We collect the following data:
– We use this data to: Provide goods or services, Personalise user experience, Send direct marketing, Set up a user account.
– We collect this data using the lawful basis: Legitimate Interest
1.2. What data do we collect when you visit our website, and why?
We collect cookies. Cookies are small pieces of data that websites send to a user’s computer and are stored on the user’s web browser. They are designed to enable the website to remember information, such as what a user might have put in a shopping cart for example.
Childrens Personal Information - Our Services are not directed at children under the age of 18. We do not knowingly collect, sell or share for cross-context behavioural advertising any information from children under the age of 18. If we learn that any personal information we collect has been provided by a child under the age of 18, we will promptly close the relevant account and delete that personal information as consistent with applicable law.
2. What personal data do we share with third parties and who are they?
We share personal data with the following third parties:
GoDaddy – for website building and hosting - data is collected when you purchase from our online shop, or sign up for an account with us - You can view their Privacy Policy HERE
Mailchimp - Data is shared by us for the purpose of marketing if you consented to this during consultation for treatments with us for Direct Marketing – You can view their Privacy Policy HERE. You can change your preferences by logging into your account if you have one or contacting us by email at alison@botanica-naturals.co.uk.
Square – Data is collected by Square if you book an appointment for services with us, purchase a product via our online shop, or sign up for an account with us through our website. You can view their Privacy Policy HERE
Google Analytics – Data is transferred outside of the European Economic Area to United States under the protection of EU/US Privacy Shield.
Facebook/Instagram – See Social Media Platforms below. Data is transferred outside of the European Economic Area to United States under the protection of EU/US Privacy Shield.
Clearpay - Data is collected by Clearpay when you choose this option of payment for goods or services provided by us. You can view their Privacy Policy HERE.
There are certain situations in which we may share access to your personal data without your explicit consent; for example, if required by law, to protect the life of an individual, or to comply with any valid legal process, government request, rule or regulation.
Social Media Platforms - Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. We will never ask for personal or sensitive information through social media platforms and we encourage users wishing to discuss sensitive details to contact us through our primary communication channels i.e. telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
3. Why do we share data outside of the EU
We may transfer personal data to a country outside of the European Economic Area (EEA), for example if a third party we share data with has servers located outside of the EEA. If this is the case we will obtain your consent or otherwise ensure that the transfer is legal and your data is secure by following the EU’s guidelines.
4. How do we keep your personal data secure?
We keep your data secure:
– by following internal policies of best practice and training for staff
– by using Secure Socket Layer (SSL) technology when information is submitted to us online
– we shred all credit card receipts
In the unlikely event of a criminal breach of our security we will inform the relevant regulatory body within 72 hours and, if your personal data were involved in the breach, we shall also inform you.
5. Changes to our privacy policy and control
We may change this privacy policy from time to time. When we do, we will let you know by notifying customers where we are able to, adding notices to our website or mobile app, notifying customers of only significant changes. By continuing to access or use our services after those changes become effective, you agree to be bound by the revised privacy policy.
6. Your rights
– the right to be informed about the collection and use of your personal data
– the right of access to your personal data and any supplementary information
– the right to have any errors in your personal data rectified
– the right to have your personal data erased
– the right to block or suppressing the processing of your personal data
– the right to move, copy or transfer your personal data from one IT environment to another
– the right to object to processing of your personal data in certain circumstances, and
– rights related to automated decision-making (i.e. where no humans are involved) and profiling (i.e. where certain personal data is processed to evaluate an individual).
We are able to give you direct access to your personal data so that you can exercise the above rights.
We also give you the option to manage your data via:
– online account
– telephone
– by writing to us
While we do not hold personal data any longer than we need to, the duration will depend on your relationship with us.
Phone Calls
To help us maintain a high level of customer service when you call our offices your call may be monitored and recorded.
Changes to This Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.
7. About us
We are Botanica-Home of Natural Beauty and our address is 48D Isaacson Drive, Wavendon Gate, Milton Keynes, United Kingdom. You can contact us at alison@botanica-naturals.co.uk.
Copyright © 2018 Botanica - All Rights Reserved.